With that being said, I have to add that there is little to no art, development, or design involvement in fixing such an issue. They are concerned with developing and designing future content for the game and that will continue as our technical and database administrators focus on their tasks. Developers do not perform the restructuring and maintenance of our realms and databases, particularly given that we're based in California and our databases are in various locations around the world. It's a misnomer to suggest that content design focuses resources away from hardware restructuring.
Our database administrators will continue to work on the hardware structure of each database, also working closely with third parties who are helping in resolving the issue. We're working on gathering a report of the progress we've made thus far, as well as our plans in the coming weeks, and will be providing this information to our players when it is available.
[...] You are correct in that patch 3.2 drove more players to instances further impacting the issue, however, I never claimed otherwise. I simply stated that development time doesn't need to be cut or re-focused in order to more quickly alleviate this issue.
[...] The fact that some realms are experiencing realm capacity issues more frequently due to the patch doesn't mean it's going to hinder or delay our ability to resolve the issue. If I'm understanding you correctly, I think your statement is incorrect.
Just to be clear, most realms are not experiencing this. Some realms that may have been experiencing this in the last few months are no longer being affected. Those realms that are still suffering from instance capacity issues have, in most cases, noticed an amplification of the situation since patch 3.2 was launched. Those are the players we're seeing posting here; and for them, we're working on a progress report so everyone is aware of the steps being taken.
[...] Restructuring our hardware across all realms and battlegroups without excessive amounts of down time is a very long and tedious process. It's definitely something that is a high priority for us to fix, but it's complicated -- even beyond my own understanding of our hardware. While we are aware that this is greatly affecting players, there is a limitation on the expedience at which such massive restructuring of our hardware systems can be accomplished.