Battleground Win Ratios
Player feedback is an essential part of our development process, but this kind of thread helps illustrate the value and the pitfalls of anecdotal feedback.
What makes it useful? It's personal and emotional. It tells us about what it feels like to play World of Warcraft from an individual's perspective, where the big picture might seem pretty remote and unimportant.
The pitfall? It's personal and emotional, which is good, but very subjective. It's a tiny (though important) sample when compared against the whole of every battleground game happening everywhere. We have a duty to objectively look at the big picture. For example, our stats tell us that the ratios for various battlegrounds are pretty close to 50% win/loss for each faction, though that might not matter much to you when you're in the heat of the action.
So, when we're looking at what a quest feels like anecdotally, if it's too frustrating, then we can probably adjust that. When it comes to a system like the Battlegrounds, where the dynamic is almost exclusively player driven, but is working really well, it's not a good idea to mess with it because the big picture looks great.
Speaking personally, I've found that my mindset plays a huge role in how much fun I'm having. In the midst of a losing streak, I try to remember my winning streaks and landslide wins, or I adopt a philosophical approach and do what I can, where I can. If I get too frustrated, I do a different, more relaxing in-game activity for awhile or step away entirely. My bottom line is that how I think and feel about what I'm doing in-game can mean the difference between having a great time (even if I'm on a losing team), and table-flipping frustration.
As we've said elsewhere, battlegrounds require a ton of effort to create, and modifying them even slightly is extremely labor intensive. It will probably be more worthwhile to create new and better battlegrounds in the future, than go back to continually tweak and modify the old ones. New Character Models
Updating existing character models isn't something we've been "waffling on." It's something we'd love to do, but the fact is the art team has finite resources. Updating the current playable race models to be more in-line with worgen and goblins requires much more than just increasing the poly count. There are more bone structures on the frames of newer models which allow for more animation options. In order to update older models, the wire frames have to change, which means a large number of existing animations and customizations/hairstyles would have to change.
It's much more of a massive overhaul than many players are anticipating. That isn't to say we don't want to do it, but it's difficult to justify delaying the creation of new art, models, and animations indefinitely to revamp old ones. And we have to make sure to do it in a way that doesn't give some players a feeling of detachment from the look they've had for almost seven years.